Resume

Joseph A. Fabian

SUMMARY

A quality driven Information Technology professional seeking to contribute to and grow with a dynamic, progressive, and innovative organization.

SKILLS & EXPERIENCE

  • Break/fix: build and repair Mac and Windows desktop and laptop computers and mobile devices
  • Hardware: install HDD and SSD storage, CD/DVD drives, memory, processors, motherboard, and various peripherals
  • Software: install and configure various software on desktops, laptops and servers ensuring proper settings for full functionality
  • Optimization: perform various methods for improving performance including configuration of BIOS, startup items, system updates, drivers, antivirus and firewall
  • Networking: install and configure wired, wireless, Bluetooth and VPN networks, manual IP addresses, MAC filtering and authentication
  • Server Administration: connect to physical and virtual servers to manage Active Directory, Microsoft Exchange, updates, migrations, and perform troubleshooting
  • Vendor Management: coordinate with various ISP’s, cabling contractors, VoIP providers, and warranty service/repair vendors
  • Cabling: wire complete homes and businesses for networking/security including any splicing and termination of all ends using Cat5e/6 copper, RG-6 coaxial, and multimode fiber

PROFESSIONAL EXPERIENCE

TIKTEK IT SOLUTIONS                                       IT Help Desk Tier I/II                                               2012 – PRESENT

IT Support Specialist responsible for providing superior customer service and timely issue resolution to over 100 users across 50 facilities throughout the Midwest via phone, email, and in the field.

INDEPENDENT CONTRACTOR             Communications Consultant                                      2010 – PRESENT

IT Consultant responsible for providing clients with creative design and high-quality installation of various personal computing, network and home automation technology solutions.

AT&T                                         Line Verification / Cable Splicing Technician                              2000 – 2010

Technician responsible for leading copper condition crews to test line integrity as part of U-Verse project and for collaborating with other splicing technicians on installation of new cable.

INDUSTRY TRAINING

A+ Certified

Network Career Path

New Horizons – Rosemont, IL

Network+ certification in progress